Role Responsibilities:

• Supervise, assign tasks/patrolling areas, and prepare duty schedules/rotas for AP officers, where applicable.
• Managing 3rd party security guards and review KPI’s on monthly basis.
• Report any Risk, health & safety concern identified to store management and AP Specialist for information/action.
• Assign Security/ officers and personally carry out patrol in order to identify customers/employees shoplifting/stealing.
• Apprehend/detain store thieves and liaise with local authorities, GRD, Legal.
• Report all incidents of customer/employee theft to AP Specialist (even those thefts deterred) and raise it on the CENTRIK.
• Prevent/react to incidents of violence involving employee and customers.
• Monitor access to employee/store entrance and storage areas to prevent the risk of loss, reporting non-compliance to operations and Line Manager.
• Inspect and report against non-compliance of company procedures on tagging.
• Lead and assist with random employee searches in accordance with company procedures.
• Lead and conduct regular, random, unannounced till reconciliations and report exceptions.
• Initiate investigations and operate with line manager in observing/identifying evidence of theft/ malpractice.
• Review/monitor Store activities BOD/EOD & E-documentation, financial controls, Stock controls.
• Report/ escalating incidents/issues to the line manager for information/action.
• Escalate any deposit & banking failure to line manager in all stores within the AOR including the cash collections canters to ensure timely deposits and accuracy.
• Increase knowledge base of security guards/employees on common issues/incidents to increase awareness within the business.
• Train & upskill team development, new joiner (AP Officers), Immersion plan.
• Continuously monitor surveillance cameras and report any malfunctions or issues with security equipment.
• Aid in evacuation operations related to health and safety and report any incidents accordingly.
• Facilitate access to copies of camera footage for the GRD, HR, police team, and other relevant departments as needed.
• Conduct annual plan visits to verify adherence to operational standards.
• Conduct awareness visits to educate store teams on security protocols and best practices.
• Conduct pre-stocktake visits to high-risk stores to ensure readiness and compliance.
• Report any H&S related issues to the Fire health & safety team.
• Support with sharing initial findings related to H&S incidents.

Knowledge:

• Good secondary/high school education
•General education
• Local/civil criminal law (required but not essential)
• Employee/customer theft/ malpractice indicators
• Health & Safety knowledge

Experience:

• Ability to produce accurate reports both verbal and written.
• 2 years retail operations
• No criminal convictions or disciplinary misconducts