Roles & Responsibilities  

• Strong conceptual understanding of the Retail process and Supply Chain Domain. 
• ILS 2009 support experience is mandatory and working knowledge in UI / DB
• Good understanding of integration with various applications.
• Have crisp understanding and creation experience of configuration of a WH env.
• Experience with MS SQL Server databases - SQL: queries, stored procedures, Triggers, performance Tuning. 
• Resolving tickets in timely manner within SLA.

• Collaborates with Service Desk, Enterprise Solutions and other Operations Support Teams to extend the support capabilities of the BY platform.
• Provides support expertise in establishing processes and procedures to ensure standards are followed.
• Develops and documents standard operating procedures (SOP) - KMDB, best practices and support documentation where required.
• Available for 24 x 7 support as necessary.

• Available for periodic off-hours work required including weekends and holidays.
• Should be able to represent in the day to day activities daily huddle meeting, Issue War rooms.. etc. 
• Identifying service improvement opportunities and automation ideas. 
• Responsible for status reporting and maintaining key metrices. 

EXPERIENCE: 

• A graduate degree in in Information Systems, Computer Science or related field strongly         preferred.  
• At least 5+ years of experience in Manhattan ILS Scale 2009 solutions.
• Knowledge on PL/SQL Programming, Job Scheduling is a must and good to have expertise with service management tools like Service Now
• Must have excellent communication and interpersonal skills to interact with a wide variety of internal and external customers in the business
• Knowledge of ITIL processes and certification is good to have.