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At Alshaya, we make thousands of job offers every year, and we look forward to welcoming successful candidates to our growing business.

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Senior Testing Manager - IT - UAE

Apply now Job no: 569188
Location: UAE
Dubai Head Office


Alshaya IT is a diverse organisation supporting corporate, warehouse and retail specific IT infrastructure and systems. We have software teams creating and developing in-house applications and product teams optimising and integrating major third party solutions.  The rate of growth across divisions and geographies means we are constantly evaluating how we provide robust, scalable and business enabling infrastructure and systems in line with global benchmark standards. 

Experience : 12+ years

Role Profile: Functional Test Manager role is a critical role within the Testing organisation primarily responsible for quality deliverables by practicing and maintaining the testing standards in line with the Alshaya Testing vision and manifesto.

Knowledge & Experience:

  • 12+ years of testing experience with minimum 3 years into test management role working in a multi-vendor programme or from the Retail product based organisation.
  • Must have experience in managing a team of both vendor as well as the parent organisation.
  • Working experience in a Testing-CoE model.
  • Strong working experience in defining the Test management (engineering and governance) process.
  • Good experience working on the Atlassian test management toolsets such as Zephyr, Xray,TM4J, QTM4J
  • Solid functional knowledge on the Oracle based Retail applications, JDA, IBM-OMS solutions.
  • Have a strong working experience in managing the System Integration test phase and exercising the test management process
  • Should be proficient in driving the testing efforts across the multiple projects.
  • Should have capability to understand the automation needs within the team and able to help facilitate it in alignment with the Test automation framework.
  • Good to have exposure into OMS.


  • A professional advocating and practicing the testing principles.
  • A professional who will be customer centric and avoid leaking any defects into production.
  • Solid fundamentals on the Testing concepts – manual and technical
  • Strong functional knowledge on the Retail domains (Core Retail engine, Supply Chain and Logistics, Loyalty

Key Performance Areas (but not limited to):

  • Manage and Responsible for a portfolio of programs/projects to ensure successful delivery and taking Business on the journey.
  • Work with the various delivery partners and review their Test scope, Test Plans/Test Strategies in alignment with the programme/project delivery.
  • Manage the full E2E testing lifecycle of assigned projects in a multi-vendor and in distributed delivery alignment.
  • Review the business and system requirements, technical specifications and other test basis documents and help identify the gaps.
  • Must be able to draft an effective and pragmatic Test strategy for the releases by considering all the factors from the customer happiness perspective.
  • Must be able to understand the environment dependencies and manage the releases in a standard timeline as well as fast track process.
  • Work closely with the Test Leadership, Programme, Business users, Tech Architects, Enterprise solution teams to understand the overall impact of the changes and help reduce the issues contained and addressed in the same phase.
  • Governance of Quality assurance across full spectrum of the Alshaya SDLC lifecycle i.e., System test exit criteria, SIT, E2E, Regression, Business UAT, Performance Test, Pilot test in Pre-prod and Production stability.
  • Work closely with the operations team to understand the root cause of any of the production defects and coming up with the defect prevention techniques and have the appropriate tests baked into the test case repository.
  • Continuously plan to increase the efficiency of the testing process via means of test automation and process optimisation techniques.
  • Ensure that the standard test management process is exercised throughout the SDLC process and highlight any gaps or provide recommendations in the Test leadership forum

About Us:

Alshaya Group is a dynamic family-owned enterprise which was first established in Kuwait in 1890. With a consistent record of growth and innovation, Alshaya Group is one of the world’s leading brand franchise operators, offering customers an unparalleled choice of well-loved international brands, including: Starbucks, H&M, Mothercare, Debenhams, Cos, American Eagle Outfitters, P.F. Chang’s, The Cheesecake Factory, The Body Shop, M.A.C, Victoria’s Secret, Boots, Vavavoom, Pottery Barn and KidZania.

Alshaya Group’s portfolio extends across MENA, Russia, Turkey, and Europe, with thousands of stores, cafes, restaurants and leisure destinations, as well as a growing online and digital business.

Operating in multiple sectors including Fashion, Food, Health & Beauty, Pharmacy, Home Furnishings and Leisure & Entertainment, Alshaya Group colleagues are united by a commitment to delivering great customer service and brand experiences.

Fresh, modern, and relevant, Alshaya’s constantly evolving retail portfolio reflects the choices and lifestyle of its customers. From flagship stores and restaurants in prestige malls, to local coffee shops, drive-thrus and online, Alshaya Group brings customers the brands they love in the places they want to be.

Advertised: Arabian Standard Time
Application close: Arabian Standard Time

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