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Release Manager - IT - Kuwait

Apply now Job no: MRF8564
Location: Kuwait
Kuwait Head Office

IT

Alshaya IT is a diverse organisation supporting corporate, warehouse and retail specific IT infrastructure and systems. We have software teams creating and developing in-house applications and product teams optimising and integrating major third party solutions.  The rate of growth across divisions and geographies means we are constantly evaluating how we provide robust, scalable and business enabling infrastructure and systems in line with global benchmark standards. 

The Role:

The primary goal of a Release Manager (RM) is to protect and manage the movement of releases through the build, test, and production environments. The RM ensures there’s a proper structure in place to allow the company to scale efficiently. The RM needs to interface and communicate with test managers, development managers, IT operations, and the PMO on a daily basis.

Job Requirements & Experience:

  • 6+ years of experience supporting software development as a release manager, configuration manager, software release engineer, or similar role
  • Demonstrated success as a self-starter
  • Successful development and implementation of release plans within a software development organization
  • Experience in governing both waterfall as well as Agile/DevOps project lifecycles.
  • Experience with automation tools and strong ability to choose the best tools and solutions for the release management function.
  • Knowledge of ITIL standards and best practices.
  • 3+ years strong project management skills with accountability for end-to-end delivery.
  • Strong written and verbal communication skills
  • A keen attention to detail and drive to resolve any issues encountered
  • Demonstrated ability to coordinate cross-functional work teams toward task completion
  • Demonstrated effective leadership and analytical skills
  • Bachelor’s in computer science, GIS, information technology, or a related field, depending on position level

Role Responsibilities:

  • Proactively, seek business benefits, improve services, resolve Issues and address concerns and conflicts
  • Communicate and address risks, constrains, dependencies and facts pertaining to projects
  • Look into minimizing the severity, impact and disruption to business services
  • Ensure that scheduling decisions are based on Urgency, dependency, Impact and Resources
  • Respond to the changes while maximizing value and reducing incidents, disruption and re-work
  • Develop, deploy and enforce the IT Change and Release Management process across the organization and align with ITIL best practices.
  • Work with project teams to integrate release/change management activities into the overall project plan.
  • Coordinate and interface with the external vendors on behalf of the company to ensure timely and successful implementation of changes to maintain IT stability.
  • Coordinate with PM to meet the Project Priorities/timelines and continuously giving input to Project Schedules. 
  • Publish Trend reports and as well as on impact analysis of all changes proposed for implementation to all stakeholders including CIO.
  • Establish reporting to ensure (KPI'S) key performance indicators metrics are measured and monitored
  • Forward Plan the release windows and cycles across a portfolio

About Us:

Alshaya Group is a dynamic family-owned enterprise which was first established in Kuwait in 1890. With a consistent record of growth and innovation, Alshaya Group is one of the world’s leading brand franchise operators, offering customers an unparalleled choice of well-loved international brands, including: Starbucks, H&M, Mothercare, Debenhams, Cos, American Eagle Outfitters, P.F. Chang’s, The Cheesecake Factory, The Body Shop, M.A.C, Victoria’s Secret, Boots, Vavavoom, Pottery Barn and KidZania.

Alshaya Group’s portfolio extends across MENA, Russia, Turkey, and Europe, with thousands of stores, cafes, restaurants and leisure destinations, as well as a growing online and digital business.

Operating in multiple sectors including Fashion, Food, Health & Beauty, Pharmacy, Home Furnishings and Leisure & Entertainment, Alshaya Group colleagues are united by a commitment to delivering great customer service and brand experiences.

Fresh, modern, and relevant, Alshaya’s constantly evolving retail portfolio reflects the choices and lifestyle of its customers. From flagship stores and restaurants in prestige malls, to local coffee shops, drive-thrus and online, Alshaya Group brings customers the brands they love in the places they want to be.

Advertised: Arab Standard Time
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