Role Profile:

Understand restaurant learning needs & design relevant training & learning solutions that drive Hospitality Journey, Alshaya processes & people growth to meet Hospitality Division Goals

The below Key Performance Areas include but are not limited to:

Lead the road map of Hospitality through Know, Do, Be, inclusive of employee Ahlan!

immersion and recognition programs.

-Immersion Checklist

-Hospitality Chats (listen, feedback, link back, action)

-Hospitality Heroes

-Understanding & implementation / evolution of program

Key POC for Learning Links registration & support, inclusive of commercial training courses and supporting the roll out and maintenance of programs

- Culinary Standards, Bakery, Worlds Chefs, MDM Project

Development & delivery of virtual / workshop trainings with keen interest into future modes of modes of training platforms and ensuring content is able to be adjusted and updated - TND's

Leading TTT courses to be efficient and encourage transfer of skills among employees

Liaise with network of brand trainers, managing calendar of content to ensure divisional trainings are identified and supported. Continually looking for ways to promote divisional awareness - Connecting Hospitality

Apply knowledge and experience of the business to formulate training or sequenced learning programs that develop skills relevant to role - Formulating training based on research and data

Knowledge:

Training content - design & delivery People Development HR

Experience:

2-4 years retail or similar environment. Training experience

Skills:

Self-motivated individual with insight into operations and knowledge of Microsoft 365.