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Work type

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UAE

Categories

Fashion
Head Office Functions

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At Alshaya, we make thousands of job offers every year, and we look forward to welcoming successful candidates to our growing business.

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Customer Experience Manager (Store-based)- Primark-UAE-Dubai Mall

Apply now
Job Number:
4738483
Work type:
Permanent - Full Time
Location:
UAE
Categories:
Customer Contact, Fashion

Role: Customer Experience Manager

Role Profile: As the In-store CEM reporting to the Store Manager, you will lead the store team to deliver
exceptional customer service, ensuring compliance with legal requirements and Alshaya H&M
standards.

Duties & Responsibilities:

  • Lead and develop a high-performing team through succession planning, talent development, and
    structured performance management to ensure exceptional customer service.
  • Stay current with fashion trends and styling techniques to enhance product offerings and proper
    customer engagement.
  • Collaborate with the Store Manager to set and achieve sales and profit goals by delivering
    outstanding customer experience and Monitoring Service KPIs.
  • Regularly update online platforms, such as Google Business profiles, to showcase the latest trends
    and campaigns, driving increased store traffic.
  • Investigating and resolving complex customer concerns promptly, fostering customer satisfaction
    and loyalty.
  • Motivate and lead staff to consistently provide the highest level of customer service, aligning with
    company standards and policies, while ensuring compliance with legal requirements and Alshaya
    H&M standards.
  • Promoting loyalty programs, enhancing the process of enrolling new members, loyalty transaction
    linkage and rewards redemptions to enhance customer retention.

Skills & Experience:

  • Experience in managing or supervising people in a similarly fast-paced setting, confident to deal
    with the many different challenges each day. Experience in providing customer service support.
  • Excellent communication skills and the ability to lead, train and develop a team.
  • 5 years’ experience in Customer Service, with at least 2 years in a managerial position.
  • Customer service orientation, strong customer-facing and communication skills.
  • Independent and proactive with a positive attitude and strong ability to take ownership.
  • Detail-oriented and process-focused and strong at quantitative/qualitative analysis.
  • Excellent written and spoken communication skills in Arabic and English.
  • Highly organized and able to structure and execute multiple processes simultaneously.
  • Comfortable with quick changes, novel issue resolution, and ambiguity
  • Passion for fast-paced fashion retail is a plus.
  • Awareness of the industry’s latest Fashion trends.

Knowledge:

  • Conflict management
  • Training
  • Customer first mindset

Advertised: Arabian Standard Time
Applications close:

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