Lead Artist - H&M - UAE
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Job no: 4622090
Location: UAE
Mall of Emirates
H&M
Founded in Sweden in 1947, H&M has grown through offering fashion and quality at the best price to over 3,000 stores in 53 markets today, making it a truly global fashion company. H&M’s presence can be felt on the high streets of Europe, Asia, North America, Middle East & North Africa. The MENA region currently covers 10 countries and 83 stores and is still growing. H&M is an ever evolving brand that offers a broad and varied range of fashions for the entire family. Our collections are extensive with new items arriving in store everyday offering our customers change and choice every time they visit. This is an exciting and fast paced environment requiring energetic individuals with a passion for fashion and customer service.
Role Profile:
Deliver expert customer service by demonstrating and recommending beauty products. Support management while ensuring adherence to company policies and procedures. Act as a brand ambassador for beauty, showcasing deep product knowledge and personalized service.
The below Key Performance Areas include but are not limited to:
- Demonstrate product features and usage techniques effectively to maximize sales through upselling and cross-selling strategies.
- Provide exceptional Customer service by understanding customer preferences, offering expert advice, and creating a welcoming shopping experience
- Keep up with beauty trends and seasonal launches, and recommend products based on individual customer needs
- Ensure visual presentation and hygiene standards of beauty areas meet brand guidelines
- Monitor stock levels, tester hygiene and communicate with management for any concerns or selling opportunity
- Liaise with the visual team and management to meet promotional and sales objectives
Knowledge:
- In-depth knowledge of beauty products, including skincare, makeup, and fragrances
- Understanding of skin types, appropriate product recommendations and hygiene protocols for testers and samples
- Stock Management
Experience:
- Prior experience in beauty retail or cosmetics sales.
- Familiarity with beauty brand positioning and customer service.
Skills:
- Strong communication and interpersonal skills
- Passion for products and Sales-driven with a customer-first mindset
- Detail-oriented and process-focused and strong at quantitative/qualitative analysis
- Excellent written and spoken communication skills in Arabic and English
Ability to work in a fast-paced retail environment
About Us:
Alshaya Group is a dynamic family-owned enterprise which was first established in Kuwait in 1890. With a consistent record of growth and innovation, Alshaya Group is one of the world’s leading brand franchise operators, offering customers an unparalleled choice of well-loved international brands, including: Starbucks, H&M, Mothercare, Debenhams, Cos, American Eagle Outfitters, P.F. Chang’s, The Cheesecake Factory, The Body Shop, M.A.C, Victoria’s Secret, Boots, Vavavoom, Pottery Barn and KidZania.
Alshaya Group’s portfolio extends across MENA, Russia, Turkey, and Europe, with thousands of stores, cafes, restaurants and leisure destinations, as well as a growing online and digital business.
Operating in multiple sectors including Fashion, Food, Health & Beauty, Pharmacy, Home Furnishings and Leisure & Entertainment, Alshaya Group colleagues are united by a commitment to delivering great customer service and brand experiences.
Fresh, modern, and relevant, Alshaya’s constantly evolving retail portfolio reflects the choices and lifestyle of its customers. From flagship stores and restaurants in prestige malls, to local coffee shops, drive-thrus and online, Alshaya Group brings customers the brands they love in the places they want to be.
Advertised: Arabian Standard Time
Application close: Arabian Standard Time
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