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At Alshaya, we make thousands of job offers every year, and we look forward to welcoming successful candidates to our growing business.

Here are some important facts you need to know about our processes, so you can be sure that your job offer is genuine.

  • We never ask candidates to pay fees or send us money.
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  • You always deal directly with us and all communication will come from an official ‘@alshaya.com’ email address, or through an affiliated Alshaya agency. To check if you’re dealing with an affiliate, you can email us at alshayajobs@alshaya.com

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  • Do not contact the original sender
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If you have concerns and wish to confirm a job offer is genuine, email us at alshayajobs@alshaya.com. Please include a photo or screenshot of the message you have received (please do not forward the original).

Note: Please do not send your CV to the email address listed above as it will not be considered as an application for work.

Click here to know more about our Job Offer process.


Call Centre Agent - Strategy & Digital - Egypt

Apply now
Job Number:
4261286
Work type:
Permanent - Full Time
Location:
Egypt
Categories:
Entry Level
  • Answer and handle all feedbacks received from different channels according to the contact center procedure                                                                                               
  • Comply to the floor management instructions towards better KPI’s                                                                                              
  • Full compliance to the Contact Centre code of conducts in the manner of attendance, pause sessions and daily/weekly/monthly targets. Achieve the daily/weekly/monthly personal productivity KPI’s                                                                                              
  • Apply the elements of building positive rapport with different types of customers over the phone                                                                             
  • Adherence to CC schedule- shifts/ Weekends/ public holidays                                                                                        
  • Ensure all feedbacks are registered in the respective records (BMC Remedy System, ININ , OMS, COMS, etc,.)                                                                                               
  • Promote the department CES during calls which leads to service improvement                                                                                        
  • Understand & effectively deal with job stress and unsatisfied customers                                                                                      
  • Attend training courses scheduled by the department                                                                                         
  • Completion of any assigned task given by the supervisor with efficient use of the Contact Centre tools in accordance with the quality standards
  • 1-3 years of customer support experience
  • Fluent English and Arabic 

Advertised: Egypt Standard Time
Applications close: Egypt Daylight Time

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