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Product Specialist- Strategy & Digital- India

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Job Number:
IND2024-SD60
Work type:
Permanent - Full Time
Location:
India
Categories:
Mid-Senior Level

Role Profile:

 

  • Oversee the technical set up of the loyalty programme on key platforms – loyalty management system, CMS, campaign orchestration tool
  • Handle data and technical configuration of systems
  • Understand the technical and data landscape of the loyalty programme to trouble shoot and resolve issues
  • Lead testing and UAT of key loyalty programme features and build implementation

 

 

 

The below Key Performance Areas include but are not limited to:

 

  • Program orchestration, journey builder, ability to write free marker scripts for the personalization.
  • Conduct routine audits of systems and user practices
  • Write SQL queries to extract data.
  • Offers and rewards configuration and applying changes from UAT to Production
  • Manage CMS changes and updates
  • Ensure programme business rules are configured in line with business expectations
  • Collaborate with campaign vendors for continuous training requirements, outsourcing activities, and upgradation support.
  • Build promotion in line with customer lifecycle
  • Ensure micro services are working as expected
  • Investigate customer complaints and queries on points and account features
  • UAT and Testing Lead for all programme changes
  • Run automated test scripts for Mobile App and Website releases
  • Analysing system logs and monitoring logs to identify issues
  • Develop RCA in case of technical issues and provide business explanation
  • Manage technical documentation and processes end to end

 

 

  • Knowledge (Desired): Degree in computer science, IT, programming or related field

 

 
  • Experience 2 years experience
  • Well versed with SQL and HTML
  • Working experience with project management tools like JIRA.
  • Proficient in loyalty marketing tools like Microsoft Dynamics, COMARCH CLM, Epsilon etc.
  • Hands-on experience in implementation, operations and maintenance of customer management tools
  • Excellent technical troubleshooting skills
  • Strong interpersonal and communication skills
  • Must have excellent team skills and collaboration skills.
  •  

 

 

 

Advertised: India Standard Time
Applications close: India Standard Time

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