Technical Support Engineer - IT - India
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Job no: IND2024-IT152
Location: India
India Head Office
IT
Alshaya IT is a diverse organisation supporting corporate, warehouse and retail specific IT infrastructure and systems. We have software teams creating and developing in-house applications and product teams optimising and integrating major third party solutions. The rate of growth across divisions and geographies means we are constantly evaluating how we provide robust, scalable and business enabling infrastructure and systems in line with global benchmark standards.
Job Summary:
We are seeking a skilled and experienced Storage and Backup Engineer to join our IT team. The ideal candidate will have 2-5 years of experience in managing and maintaining storage and backup systems, ensuring data integrity, availability, and security. This role requires a proactive individual with strong technical expertise and problem-solving skills.
Key Responsibilities:
Design, implement, and manage storage and backup solutions to meet the organization’s data protection and recovery requirements.
Monitor and maintain storage systems, ensuring optimal performance and availability.
Perform regular backups, data replication, and disaster recovery testing.
Troubleshoot and resolve storage and backup-related issues in a timely manner.
Collaborate with IT teams to develop and implement data retention policies and procedures.
Ensure compliance with industry standards and best practices for data storage and backup.
Maintain documentation of storage and backup configurations, processes, and procedures.
Provide technical support and guidance to other IT team members and end-users.
Required Qualifications:
Bachelor’s degree in Computer Science, Information Technology, or a related field.
2-5 years of experience in storage and backup management.
Proficiency in storage technologies such as SAN, NAS, and DAS , Dell EMC storage
Experience with backup software and tools (e.g., Veeam , Networker , Data Domain).
Strong understanding of data protection, replication, and disaster recovery concepts.
Excellent troubleshooting and problem-solving skills.
Ability to work independently and as part of a team.
Strong communication and documentation skills.
Preferred Qualifications:
Relevant certifications (e.g., EMC, NetApp, Veritas).
Experience with cloud storage solutions (e.g., AWS, Azure).
Knowledge of virtualization technologies (e.g., VMware, Hyper-V).
About Us:
Alshaya Group is a dynamic family-owned enterprise which was first established in Kuwait in 1890. With a consistent record of growth and innovation, Alshaya Group is one of the world’s leading brand franchise operators, offering customers an unparalleled choice of well-loved international brands, including: Starbucks, H&M, Mothercare, Debenhams, Cos, American Eagle Outfitters, P.F. Chang’s, The Cheesecake Factory, The Body Shop, M.A.C, Victoria’s Secret, Boots, Vavavoom, Pottery Barn and KidZania.
Alshaya Group’s portfolio extends across MENA, Russia, Turkey, and Europe, with thousands of stores, cafes, restaurants and leisure destinations, as well as a growing online and digital business.
Operating in multiple sectors including Fashion, Food, Health & Beauty, Pharmacy, Home Furnishings and Leisure & Entertainment, Alshaya Group colleagues are united by a commitment to delivering great customer service and brand experiences.
Fresh, modern, and relevant, Alshaya’s constantly evolving retail portfolio reflects the choices and lifestyle of its customers. From flagship stores and restaurants in prestige malls, to local coffee shops, drive-thrus and online, Alshaya Group brings customers the brands they love in the places they want to be.
Advertised: India Standard Time
Application close: India Standard Time
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