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At Alshaya, we make thousands of job offers every year, and we look forward to welcoming successful candidates to our growing business.

Here are some important facts you need to know about our processes, so you can be sure that your job offer is genuine.

  • We never ask candidates to pay fees or send us money.
  • We never ask candidates to give personal information such as date of birth, address, passport details, bank details, etc.
  • You always deal directly with us and all communication will come from an official ‘’ email address, or through an affiliated Alshaya agency. To check if you’re dealing with an affiliate, you can email us at

Receiving a job offer

If your job offer seems too good to be true, it probably is. There are three key things to remember if you suspect an offer is not genuine:

  • Do not contact the original sender
  • Do not provide any personal information
  • Do not make any payment

If you have concerns and wish to confirm a job offer is genuine, email us at Please include a photo or screenshot of the message you have received (please do not forward the original).

Note: Please do not send your CV to the email address listed above as it will not be considered as an application for work.

Click here to know more about our Job Offer process.

Call Centre Agent - Strategy & Digital - Egypt

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Job Number:
Work type:
Permanent - Full Time
Entry Level
  • Answer and handle all feedback received from different channels according to the contact center procedure                                                                                               
  • Comply with the floor management instructions toward better KPI’s                                                                                              
  • Full compliance with the Contact Centre code of conduct in the manner of attendance, pause sessions, and daily/weekly/monthly targets. Achieve the daily/weekly/monthly personal productivity KPIs                                                                                              
  • Apply the elements of building positive rapport with different types of customers over the phone                                                                             
  • Adherence to CC schedule- shifts/ Weekends/ public holidays                                                                                        
  • Ensure all feedbacks are registered in the respective records (BMC Remedy System, ININ, OMS, COMS, etc,.)                                                                                               
  • Promote the department CES during calls which leads to service improvement                                                                                        
  • Understand & effectively deal with job stress and unsatisfied customers                                                                                      
  • Attend training courses scheduled by the department                                                                                         
  • Completion of any assigned task given by the supervisor with efficient use of the Contact Centre tools in accordance with the quality standards
  • 1-3 years of customer support experience
  • Fluent in English and Arabic 

Advertised: Egypt Daylight Time
Applications close: Egypt Daylight Time

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