Resident Trainer - MAC - KSA CP
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Job no: 577035
Location: Central Province
Riyadh Head Office
M•A•C (Make-up Art Cosmetics)
M•A•C (Make-up Art Cosmetics), a leading brand of professional cosmetics, was created in Canada. M.A.C's popularity has grown through a tradition of word-of-mouth endorsement from makeup artists, models, photographers and journalists around the world. The dedication to our pro roots can be seen in the extensive range of colours, formulas, finishes and tools. Our artists uphold the professional roots and are able to offer advice and tips to ensure customers can recreate fashionable looks at home.
The Role:
As a Resident Trainer, you will be an ambassador for the brand, ensuring that the store team are equipped with the product knowledge and artistry skills to deliver a fantastic customer experience.
Leading by example, you will identify training needs with the Retail Manager and meet those needs through one-to-one support. Approximately 80% of your time will be dedicated to conducting training at the counter or stores within your area of responsibility.
Other responsibilities include (but are not limited to):
- Working alongside our M·A·C Artists and answering questions pertaining to customer service and product knowledge.
- Communicating with Retail Managers regarding individual Employee performance, ability, and morale.
- Demonstrating a high standard of professionalism and customer service, and leading by example.
Qualifications & Requirements:
You will have/be:
- At least 1 year's previous experience as a M.A.C. Makeup Artist.
- An exceptional proven ability in make-up application along with organizational skills.
- Excellent customer service skills.
- The ability to develop creative, challenging and fun ways to deliver training and educational information.
- Previous experience in training staff is an advantage.
About Us:
Alshaya Group is a dynamic family-owned enterprise which was first established in Kuwait in 1890. With a consistent record of growth and innovation, Alshaya Group is one of the world’s leading brand franchise operators, offering customers an unparalleled choice of well-loved international brands, including: Starbucks, H&M, Mothercare, Debenhams, Cos, American Eagle Outfitters, P.F. Chang’s, The Cheesecake Factory, The Body Shop, M.A.C, Victoria’s Secret, Boots, Vavavoom, Pottery Barn and KidZania.
Alshaya Group’s portfolio extends across MENA, Russia, Turkey, and Europe, with thousands of stores, cafes, restaurants and leisure destinations, as well as a growing online and digital business.
Operating in multiple sectors including Fashion, Food, Health & Beauty, Pharmacy, Home Furnishings and Leisure & Entertainment, Alshaya Group colleagues are united by a commitment to delivering great customer service and brand experiences.
Fresh, modern, and relevant, Alshaya’s constantly evolving retail portfolio reflects the choices and lifestyle of its customers. From flagship stores and restaurants in prestige malls, to local coffee shops, drive-thrus and online, Alshaya Group brings customers the brands they love in the places they want to be.
Advertised: Arab Standard Time
Application close: Arab Standard Time
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