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Our application process

At Alshaya, we make thousands of job offers every year, and we look forward to welcoming successful candidates to our growing business.

Here are some important facts you need to know about our processes, so you can be sure that your job offer is genuine.

  • We never ask candidates to pay fees or send us money.
  • We never ask candidates to give personal information such as date of birth, address, passport details, bank details, etc.
  • You always deal directly with us and all communication will come from an official ‘’ email address, or through an affiliated Alshaya agency. To check if you’re dealing with an affiliate, you can email us at

Receiving a job offer

If your job offer seems too good to be true, it probably is. There are three key things to remember if you suspect an offer is not genuine:

  • Do not contact the original sender
  • Do not provide any personal information
  • Do not make any payment

If you have concerns and wish to confirm a job offer is genuine, email us at Please include a photo or screenshot of the message you have received (please do not forward the original).

Note: Please do not send your CV to the email address listed above as it will not be considered as an application for work.

Click here to know more about our Job Offer process.

Lead - Functional Analyst - HR - Kuwait

Apply now Job no: MRF11630
Location: Kuwait
Kuwait Head Office

Human Resources

From strategic guidance to supporting the day-to-day needs of managers and employees, the Human Resources Division drives best practice across the Alshaya business.  HR is segmented across generalist and specialist functions including HR services, recruitment and talent management. These are just some of the teams that support over 120 nationalities working across multiple brands and geographies. Our continued growth and expansion can only be achieved by recruiting, training and nurturing the best global talent. That’s what we do.

Role Profile:

Responsible for the below functional support & maintenance of major HR Systems other daily operational responsibilities.

  • Functional support for HR System upgrades/other enhancements (Prepare test scenarios/Process cycle test/UAT/Sign off)
  • Functional support in managing quarterly Oracle patch upgrades (One round System & Process cycle Test/Sign off)
  • On-going support of system enhancements and functional changes
  • Prepare business requirement document/Discuss the requirements with IT Dev team/Finalize the scope/UAT etc.)
  •    Support IT ticket resolutions - HR related (MDM responsibilities/attend calls/fix the issues/provide access to users etc.)
  •    Prepare accurate documentation of Solution documents, specifications, review test cases technical design documents or other areas where documentation is key
  •    Identify and recommend product configurations for business process changes and better practices – saving time, cost or effort; convert to solution
  •    Demonstrate agile, lean, continuous improvement practices throughout work method; develop capabilities within domains of interest
  •    Partner internally (IT) with ITBP, ITSM and PMO to ensure change delivery meets or exceeds customer satisfaction
  •    Partner externally (vendor) with stakeholders at various tiers to discuss requirements, collaborate in solution delivery, manage and report performance, ensure methodology compliance.


  • 3-5 years of experience in Oracle HCM functional knowledge, especially on payroll, attendance, self – service, Oracle Table Updates
  • Implementation experience of multiple complex to large projects
  • Experience in Learning Management System and MS Office 365
  • Experience in designing web forms

The below Key Performance Areas include but are not limited to:

  • Provide support in testing of new applications/change requests to existing applications in HR.
  • Provide support in testing HR systems after patch updates
  • Resolving Service Now tickets related to HR application raised by users within the agreed SLA.
  • Assists in preparing deliverables like functional specifications document, prototypes, user guides, test scripts
  • User training (store & support) on HR systems/processes, query resolutions, on demand
  • Support master data management activities (user access, master table updates, supervisor updates etc.)
  • Function as a product expert; drive best practices for processes


  • Knowledge of retail business drivers, related process and technology trends
  • Knowledge of IT best practices; familiarity with IT architecture and service management principles
  • Knowledge of Oracle [EBS & Fusion] /Learning Management System /MS Office 365
  • Knowledge in Power BI

About Us:

Alshaya Group is a dynamic family-owned enterprise which was first established in Kuwait in 1890. With a consistent record of growth and innovation, Alshaya Group is one of the world’s leading brand franchise operators, offering customers an unparalleled choice of well-loved international brands, including: Starbucks, H&M, Mothercare, Debenhams, Cos, American Eagle Outfitters, P.F. Chang’s, The Cheesecake Factory, The Body Shop, M.A.C, Victoria’s Secret, Boots, Vavavoom, Pottery Barn and KidZania.

Alshaya Group’s portfolio extends across MENA, Russia, Turkey, and Europe, with thousands of stores, cafes, restaurants and leisure destinations, as well as a growing online and digital business.

Operating in multiple sectors including Fashion, Food, Health & Beauty, Pharmacy, Home Furnishings and Leisure & Entertainment, Alshaya Group colleagues are united by a commitment to delivering great customer service and brand experiences.

Fresh, modern, and relevant, Alshaya’s constantly evolving retail portfolio reflects the choices and lifestyle of its customers. From flagship stores and restaurants in prestige malls, to local coffee shops, drive-thrus and online, Alshaya Group brings customers the brands they love in the places they want to be.

Advertised: Arab Standard Time
Application close: Arab Standard Time

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