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Egypt

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Head Office Functions
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Our application process

At Alshaya, we make thousands of job offers every year, and we look forward to welcoming successful candidates to our growing business.

Here are some important facts you need to know about our processes, so you can be sure that your job offer is genuine.

  • We never ask candidates to pay fees or send us money.
  • We never ask candidates to give personal information such as date of birth, address, passport details, bank details, etc.
  • You always deal directly with us and all communication will come from an official ‘@alshaya.com’ email address, or through an affiliated Alshaya agency. To check if you’re dealing with an affiliate, you can email us at alshayajobs@alshaya.com

Receiving a job offer

If your job offer seems too good to be true, it probably is. There are three key things to remember if you suspect an offer is not genuine:

  • Do not contact the original sender
  • Do not provide any personal information
  • Do not make any payment

If you have concerns and wish to confirm a job offer is genuine, email us at alshayajobs@alshaya.com. Please include a photo or screenshot of the message you have received (please do not forward the original).

Note: Please do not send your CV to the email address listed above as it will not be considered as an application for work.

Click here to know more about our Job Offer process.



Call Centre Agent - Customer Service - Egypt

Apply now Job no: 569273
Location: Egypt
Egypt Head Office

Customer Service

Customer Service currently operates in ten countries across the Middle East and North Africa and works closely with colleagues in Russia, Turkey and Central Eastern Europe to help build consistent customer service standards and experience across Alshaya. The Customer Service Team ensure great customer service is at the heart of Alshaya's business, the team captures and analyses customer feedback and experiences through a number of initiatives and run support, incentive and training activities to consistently improve the customer experience and ensure a fast and first class service recovery when needed. In addition the Team manages a number of internal programs to identify and recognize individuals who have demonstrated excellence in customer service.

    • Answer and handle all feedbacks received from different channels according to the contact center procedure                                                                                               
    • Comply to the floor management instructions towards better KPI’s                                                                                              
    • Full compliance to the Contact Centre code of conducts in the manner of attendance, pause sessions and daily/weekly/monthly targets. Achieve the daily/weekly/monthly personal productivity KPI’s                                                                                              
    • Apply the elements of building positive rapport with different types of customers over the phone                                                                                       
    • Adherence to CC schedule- shifts/ Weekends/ public holidays                                                                                        
    • Ensure all feedbacks are registered in the respective records (BMC Remedy System, ININ , OMS, COMS, etc,.)                                                                                               
    • Promote the department CES during calls which leads to service improvement                                                                                        
    • Understand & effectively deal with job stress and unsatisfied customers                                                                                      
    • Attend training courses scheduled by the department                                                                                         
    • Completion of any assigned task given by the supervisor with efficient use of the Contact Centre tools in accordance with the quality standards                                                                                       

    follow up on pending tasks when needed                                                                                               

About Us:

Alshaya Group is a dynamic family-owned enterprise which was first established in Kuwait in 1890. With a consistent record of growth and innovation, Alshaya Group is one of the world’s leading brand franchise operators, offering customers an unparalleled choice of well-loved international brands, including: Starbucks, H&M, Mothercare, Debenhams, Cos, American Eagle Outfitters, P.F. Chang’s, The Cheesecake Factory, The Body Shop, M.A.C, Victoria’s Secret, Boots, Vavavoom, Pottery Barn and KidZania.

Alshaya Group’s portfolio extends across MENA, Russia, Turkey, and Europe, with thousands of stores, cafes, restaurants and leisure destinations, as well as a growing online and digital business.

Operating in multiple sectors including Fashion, Food, Health & Beauty, Pharmacy, Home Furnishings and Leisure & Entertainment, Alshaya Group colleagues are united by a commitment to delivering great customer service and brand experiences.

Fresh, modern, and relevant, Alshaya’s constantly evolving retail portfolio reflects the choices and lifestyle of its customers. From flagship stores and restaurants in prestige malls, to local coffee shops, drive-thrus and online, Alshaya Group brings customers the brands they love in the places they want to be.

Advertised: Egypt Standard Time
Application close: Egypt Standard Time

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