Training Officer - HR - UAE
Job no: 3340290
Dubai Head Office
From strategic guidance to supporting the day-to-day needs of managers and employees, the Human Resources Division drives best practice across the Alshaya business. HR is segmented across generalist and specialist functions including HR services, recruitment and talent management. These are just some of the teams that support over 120 nationalities working across multiple brands and geographies. Our continued growth and expansion can only be achieved by recruiting, training and nurturing the best global talent. That’s what we do.
As a Training Officer, you will deliver 'classroom'-style training courses to store staff, junior/potential management, and staff from local functions by applying a variety of training techniques to present information, promote participative learning and transfer knowledge and skills to learners. Course material will be selected from the overall training program, which includes core induction, customer service, selling, and first-line supervisory / management skills courses. You will work in collaboration with operations and functions management to facilitate other courses and activities, as directed by the Training Manager. This position is also responsible for making all practical arrangements for bookings, equipment, and other necessities required for the delivery of effective training sessions.
Qualifications & Requirements:
The ideal candidate for the role will possess excellent interpersonal skills that will enable you to work with people at all levels, as well as enabling you to motivate others and change people's attitudes when necessary. You will have good organisational, time-keeping and planning skills that will allow you to effectively manage training schedules and meet deadlines and objectives, and your written and spoken communication skills will allow you to inform and advise others clearly. Lastly, you will be able to demonstrate problem-solving and negotiation skills, and will have a personal commitment to improving your own knowledge and skills.
Alshaya Group is a dynamic family-owned enterprise which was first established in Kuwait in 1890. With a consistent record of growth and innovation, Alshaya Group is one of the world’s leading brand franchise operators, offering customers an unparalleled choice of well-loved international brands, including: Starbucks, H&M, Mothercare, Debenhams, Cos, American Eagle Outfitters, P.F. Chang’s, The Cheesecake Factory, The Body Shop, M.A.C, Victoria’s Secret, Boots, Vavavoom, Pottery Barn and KidZania.
Alshaya Group’s portfolio extends across MENA, Russia, Turkey, and Europe, with thousands of stores, cafes, restaurants and leisure destinations, as well as a growing online and digital business.
Operating in multiple sectors including Fashion, Food, Health & Beauty, Pharmacy, Home Furnishings and Leisure & Entertainment, Alshaya Group colleagues are united by a commitment to delivering great customer service and brand experiences.
Fresh, modern, and relevant, Alshaya’s constantly evolving retail portfolio reflects the choices and lifestyle of its customers. From flagship stores and restaurants in prestige malls, to local coffee shops, drive-thrus and online, Alshaya Group brings customers the brands they love in the places they want to be.
Advertised: Arabian Standard Time
Application close: Arabian Standard Time
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