Team Leader - Tekzone - KSA WP
Job no: 3154505
Location: Western Province
Red Sea Mall
Assisting the daily Operations success by daily demonstrating their focus on Customer/Performance and Growth in the respect of the Brand Concept and Company values. Delivering internal and external entertainment to constantly create interest and drive footfall into the park and attract the customers.
The below Key Performance Areas include but are not limited to:
- Analyzing all customers feedback to find factual indicators of challenging/Correcting/enhancing the team performance
- Following up the individual and collective performance by monitoring team activities and results
- Anticipating all the safety requirements by ensuring the proper operational preparation for smooth operation
- Coordinating the operations of his area with the Duty Manager for the reception and the service toward the customer to be done with excellence
- Leading financial successes (anticipating, saving, up selling)
- Brand and product knowledge
- Management & Operational knowledge
- Languages (Arabic and/or English to assist the customers)
- MS Office
- Team monitoring (scheduling, Attendance monitoring, objectives monitoring)
Alshaya Group is a dynamic family-owned enterprise, first established in Kuwait in 1890. With a consistent record of growth and innovation, Alshaya Group is one of the world’s leading brand franchise operators, offering an unparalleled choice of well-loved international brands to customers.
Alshaya Group’s portfolio extends across MENA, Russia, Turkey and Europe, with thousands of stores, cafes, restaurants and leisure destinations, as well as a growing online and digital business.
Operating in multiple sectors including Fashion, Food, Health & Beauty, Pharmacy, Home Furnishings and Leisure & Entertainment, Alshaya Group colleagues are united by a commitment to authentically deliver great customer service and brand experiences.
Fresh, modern and relevant, Alshaya’s constantly evolving portfolio reflects the choices and lifestyle of its customers. From flagship stores and restaurants in prestige malls, through to local coffee shops, drive-thrus and online, Alshaya Group brings customers the brands they love in the places they want to be. Brands such as Starbucks, H&M, Mothercare, Debenhams, American Eagle Outfitters, P.F. Chang’s, The Cheesecake Factory, The Body Shop, M.A.C, Victoria’s Secret, Boots, Pottery Barn and KidZania.
Advertised: Arab Standard Time
Application close: Arab Standard Time
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