Senior Creative Solutions Manager - CMC - Kuwait

Apply now Job no: 550686
Kuwait Head Office

The Role:

Manage and develop the design and content team responsible for delivering creative solutions for Alshaya Loyalty and brands within the Alshaya portfolio

 Key Performance Areas

  • Lead the team through the creation and coordination of content and design requirements for Alshaya’s Loyalty programme ensuring consistent quality, voice, messaging and brand adherence
  • Manage brands’ design requests to enable the creation of compelling and original content to meet brand objectives, drive customer attention and influence action
  • Lead and inspire the development of best in class content: videos, infographics, blogs, and data visualization in order to ensure optimal delivery of content to audiences across multiple channels
  • Manage and organise shoots (still and video) to support multi-channel requests
  • Develop the content library for Alshaya loyalty for multiple channel usage (social, app, portal, newsletters)
  • Collaborate with internal marketing teams across the Alshaya business and the wider CMC team
  • Keep up to date with latest tech / social / digital landscapes to ensure these can be leveraged fully creatively


Required Skills and Competencies:

  • Strong visual design skills – with similar role experience (client or agency side)
  • Excellent organization and communication skills
  • Leadership skills and experience
  • Skilled in multi-tasking and supporting several projects simultaneously
  • Ability to manage diverse stakeholders (internal and external)
  • Strong organizational and project management skills
  • Strong self-starter
  • Strong problem-solving skills
  • An ability to work to deadlines
  • Written and Verbal English (Arabic a plus)


  • 3+ years of experience in a similar role (client or agency side)
  • 5+ years of experience developing content within a customer facing environment
  • Proficiency in key softwares: InDesign, Adobe Creative Suite, Photoshop, Sketch, Illustrator ++

About Us:

Alshaya Group is a dynamic family-owned enterprise, first established in Kuwait in 1890. With a consistent record of growth and innovation, Alshaya Group is one of the world’s leading brand franchise operators, offering an unparalleled choice of well-loved international brands to customers.

Alshaya Group’s portfolio extends across MENA, Russia, Turkey and Europe, with thousands of stores, cafes, restaurants and leisure destinations, as well as a growing online and digital business.

Operating in multiple sectors including Fashion, Food, Health & Beauty, Pharmacy, Home Furnishings and Leisure & Entertainment, Alshaya Group colleagues are united by a commitment to authentically deliver great customer service and brand experiences.

Fresh, modern and relevant, Alshaya’s constantly evolving portfolio reflects the choices and lifestyle of its customers. From flagship stores and restaurants in prestige malls, through to local coffee shops, drive-thrus and online, Alshaya Group brings customers the brands they love in the places they want to be. Brands such as Starbucks, H&M, Mothercare, Debenhams, American Eagle Outfitters, P.F. Chang’s, The Cheesecake Factory, The Body Shop, M.A.C, Victoria’s Secret, Boots, Pottery Barn and KidZania.

Advertised: Arab Standard Time
Application close: Arab Standard Time

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