Resident Trainer - MAC - KSA CP
Job no: 2833282
Riyadh Head Office
M•A•C (Make-up Art Cosmetics)
M•A•C (Make-up Art Cosmetics), a leading brand of professional cosmetics, was created in Canada. M.A.C's popularity has grown through a tradition of word-of-mouth endorsement from makeup artists, models, photographers and journalists around the world. The dedication to our pro roots can be seen in the extensive range of colours, formulas, finishes and tools. Our artists uphold the professional roots and are able to offer advice and tips to ensure customers can recreate fashionable looks at home.
As a Resident Trainer, you will be an ambassador for the brand, ensuring that the store team are equipped with the product knowledge and artistry skills to deliver a fantastic customer experience. Leading by example, you will identify training needs with the Retail Manager and meet those needs through one-to-one support. Approximately 80% of your time will be dedicated to conducting training at the counter or stores within your area of responsibility.
Other responsibilities include (but are not limited to):
• Working alongside our M·A·C Artists and answering questions pertaining to customer service and product knowledge
• Communicating with Retail Managers regarding individual Employee performance, ability, and morale
• Demonstrating a high standard of professionalism and customer service, and leading by example.
Qualifications & Requirements:
You will have/be:
• At least 1 year's previous experience as a M.A.C. Makeup Artist
• An exceptional proven ability in make-up application along with organizational skills
• Excellent customer service skills
• The ability to develop creative, challenging and fun ways to deliver training and educational information.
Previous experience in training staff is an advantage.
As a leading international franchise operator, with nearly 90 of the world’s most recognised
brands in its portfolio, Alshaya Group brings great shopping, dining, leisure and hospitality
experiences to millions of customers across the Middle East & North Africa, Russia, Turkey,
Europe and beyond.
Alshaya Group is a dynamic multinational business and family owned enterprise with a
consistent record of growth and innovation. For 35 years, Alshaya has been a pioneering
force in brand franchising, using its exceptional knowledge and experience to expand at
Our portfolio of well-loved international brands includes Starbucks, H&M, Mothercare,
Debenhams, American Eagle Outfitters, P.F. Chang’s, The Cheesecake Factory, The Body
Shop, M.A.C, Victoria’s Secret, Boots, Pottery Barn, KidZania and, coming soon, Hampton
From one retail franchise store opened in Kuwait in 1983, Alshaya Group has consistently
grown and diversified and today offers customers an unparalleled choice of brands across
multiple sectors; Fashion & Footwear, Health & Beauty, Food, Optics, Pharmacy, Home
Furnishings, Leisure & Entertainment, and Hotels. A diverse, skilled team of 53,000 people
from 120 nationalities support more than 4,000 stores, cafes, restaurants and leisure
destinations, a growing online business and a commitment to delivering great customer
Advertised: Arab Standard Time
Application close: Arab Standard Time
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