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Operations Manager - Central Operations - UAE

Apply now Job no: 2741589
Location: Dubai
Dubai Head Office

Central Operations

Central Operations is responsible, throughout all Middle East markets, for country profitability focusing on loss prevention, audit and customer service, at the same time driving consistent operational efficiency and best practice in all stores via the company standard operating procedures. Acting as a central point of store communication for the business, the team also protects the company's reputation, supports new brand openings and resolves any issues and problems on the ground.

Our Regional Operations team ensure that all stores within the region comply with company policies, procedures and ministerial regulations. Operations Managers within this field lead a team of Area Managers to ensure store compliance and high operational standards are maintained. You will use your relationship building, communication and leadership skills to ensure that KPIs for Audit and Customer Service are met and will continually look for ways to improve results in key malls in your region.

This role provides a varied remit and the opportunity to work in partnership with various business units such as Loss Prevention, Brand teams, Central Marketing and Government Relations. Your excellent project management skills will be essential in planning and organising a varied workload and with excellent problem solving skills you will be able to respond quickly and effectively to any challenges that arise.

We are looking for candidates with exceptional leadership skills and a passion for retail who can deliver business results in a changing landscape. Alshaya are one of the leading retailers in MENA and in this role you will be integral to our continued success.

About Us:

As a leading international franchise operator, with nearly 90 of the world’s most recognised brands in its portfolio, Alshaya Group brings great shopping, dining, leisure and hospitality experiences to millions of customers across the Middle East & North Africa, Russia, Turkey, Europe and beyond.

Alshaya Group is a dynamic multinational business and family owned enterprise with a consistent record of growth and innovation. For 35 years, Alshaya has been a pioneering force in brand franchising, using its exceptional knowledge and experience to expand at pace.

Our portfolio of well-loved international brands includes Starbucks, H&M, Mothercare, Debenhams, American Eagle Outfitters, P.F. Chang’s, The Cheesecake Factory, The Body Shop, M.A.C, Victoria’s Secret, Boots, Pottery Barn, KidZania and, coming soon, Hampton by Hilton.

From one retail franchise store opened in Kuwait in 1983, Alshaya Group has consistently grown and diversified and today offers customers an unparalleled choice of brands across multiple sectors; Fashion & Footwear, Health & Beauty, Food, Optics, Pharmacy, Home Furnishings, Leisure & Entertainment, and Hotels. A diverse, skilled team of 53,000 people from 120 nationalities support more than 4,000 stores, cafes, restaurants and leisure destinations, a growing online business and a commitment to delivering great customer experiences.

Advertised: Arabian Standard Time
Application close: Arabian Standard Time

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