Senior Online Trading Manager - E-commerce - Kuwait
Job no: MRF5121
Kuwait Head Office
eCommerce is an exciting new support function within Alshaya as the business launches transactional websites for a number of the 75+ brands and 15+ countries within the Alshaya portfolio. The function is rapidly building Alshaya’s multi-channel capability to deliver customers’ choice and convenience when shopping in a number of rapidly growing online emerging markets. The function is split in to 4 key areas – Trading & Merchandising, Operations & Program Management, Design & Content and Digital Marketing.
This roles requires a background within the Online Trading sector with the ideal candidate having previously worked on a merchandising, planning, buying and trading front.
Will define the strategic direction of the Brand’s web store business and manage the execution of trading plans to deliver high impact web store market launch(s) and rapid customer and sales growth. A key commercial online business leader in the Central eCommerce team who is responsible for the web store P&L, delivering profitable sales growth through managing promotions and on site merchandising with the execution of a world class customer experience that is consistent with the host brand strategy(s) in all operating markets.
Responsible for trading the brand(s) web stores across multiple markets to meet business expectations. Will lead in the creation and execution of the commercial trading strategy, manage online lifecycle of products, drive improvements through analysis, planning and execution.
Will lead and manage the online channel commercial planning and execution for brand web stores in multiple markets and regions to achieve company financial and omni-channel business objectives.
Ensure on-site content strategy is fully aligned with omni-channel trade marketing calendar to maximize product launch visibility and effective campaign execution.
Manage the web store P&L’s per brand and market.
Will own the annual P&L business planning for the web store brand(s) and markets Online.
Will work in conjunction with trade marketing Customer Acquisition and Retention teams to deliver the trade planning strategy to support the operational delivery of channel growth and optimization plans to deliver business growth objectives. Will optimize promotional messaging through the most effective channels. Ensure that promotional sales, profit and stock implications are forecast and tracked.
Work with the Acquisition Marketing Manager to ensure that the product/range/trading strategies are supported by the acquisition/marketing strategy for all trafficked channels - including SEO, PPC, Affiliates, retargeting and digital advertising.
Work with the Retention Marketing Manager, feeding into the eCRM strategy, email planning and segmentation / personalization from a stock and product perspective.
Ownership of on-site search, as well as cross-/up-sell tools and functionality with responsibility to analyze usage, disseminate insight to the wider trading team to refine and deliver CVR (Conversion rate) and AOV improvements.
Work collaboratively with the Content and Localization, Trade Marketing teams, Web Analytics and BI, and other members of the Trade Team to positively impact top line sales and KPIs.
Support the web store outlet strategy for brand(s) in line with terminal stock management and identify opportunities for online extended ranges.
Work alongside the brand(s) senior merchandise manager(s) to drive stock availability and efficiency across all delivery channels through effective planning and sales forecasting to ensure 100% ecommerce stock availability whilst optimizing the use of click & collect and other omni-channel distribution channels.
Actively provide reporting on all web store sales and key KPI’s (Traffic, Bounce Rate, CVR, AOV, Sales and Margin) for web store markets delivering fast actionable plans to drive further improvement or respond to negative trading results to ensure business financial objective delivery. Will deliver post-event analysis in conjunction with the Acquisition and Retention Marketing teams to inform future promotion planning.
Will champion the use of web analytics and data insights to effect web site online merchandising decisions on a daily basis that deliver improvements in add to basket and conversion rates to support path to purchase improvements.
Responsible for providing guidance, coaching and personal development to the web store trading team, ensuring the development of necessary skills to create a high-performance trading team.
Identify and lead new web store commercial and omni-channel opportunities beyond current organizational thinking and act as a business lead to evaluate, prioritize, manage, develop, implement and test such initiatives.
Assess and propose functionality improvements like payment methods, content localization, and use of technology to improve digital customer experience and maximize online sales.
Experience and profile requirements:
8-10 years experience in B2C ecommerce in either omni-channel retail or pure-play in mature western ecommerce markets.
Ideal candidate comes from an online hypergrowth business based in digitally matured western markets, focused on leading and customer acquisition with multi-million USD online marketing budget responsibilities.
High performance track record as a leader with a keen interest in developing entrepreneurial talent and past experience successfully managing and developing high performance trading teams with the ability to work well with cross-functional teams.
Strong analytical skills and the ability to understand how to quickly translate data into actions.
Excellent communication and people management skills with a positive, proactive approach to intra- / inter-departmental collaboration.
Ability to meet tight deadlines and work under pressure to get results.
Professional profile: Analytical and numbers driven, with a very strong commercial acumen and “traders” mentality.
As a leading international franchise operator, with nearly 90 of the world’s most recognised
brands in its portfolio, Alshaya Group brings great shopping, dining, leisure and hospitality
experiences to millions of customers across the Middle East & North Africa, Russia, Turkey,
Europe and beyond.
Alshaya Group is a dynamic multinational business and family owned enterprise with a
consistent record of growth and innovation. For 35 years, Alshaya has been a pioneering
force in brand franchising, using its exceptional knowledge and experience to expand at
Our portfolio of well-loved international brands includes Starbucks, H&M, Mothercare,
Debenhams, American Eagle Outfitters, P.F. Chang’s, The Cheesecake Factory, The Body
Shop, M.A.C, Victoria’s Secret, Boots, Pottery Barn, KidZania and, coming soon, Hampton
From one retail franchise store opened in Kuwait in 1983, Alshaya Group has consistently
grown and diversified and today offers customers an unparalleled choice of brands across
multiple sectors; Fashion & Footwear, Health & Beauty, Food, Optics, Pharmacy, Home
Furnishings, Leisure & Entertainment, and Hotels. A diverse, skilled team of 53,000 people
from 120 nationalities support more than 4,000 stores, cafes, restaurants and leisure
destinations, a growing online business and a commitment to delivering great customer
Advertised: Arab Standard Time
Application close: Arab Standard Time
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