full-width-banner full-width-banner full-width-banner

Explore a world of opportunities

Join one of the world’s leading brand franchise operators

Read more
full-width-banner full-width-banner full-width-banner

Great people, great brands, great future

Start your journey with us

Find vacancies
Explore all opportunities

Work type

Locations

Saudi Arabia

Categories

Food

Our application process

At Alshaya, we make thousands of job offers every year, and we look forward to welcoming successful candidates to our growing business.

Here are some important facts you need to know about our processes, so you can be sure that your job offer is genuine.

  • We never ask candidates to pay fees or send us money.
  • We never ask candidates to give personal information such as date of birth, address, passport details, bank details, etc.
  • You always deal directly with us and all communication will come from an official ‘@alshaya.com’ email address, or through an affiliated Alshaya agency. To check if you’re dealing with an affiliate, you can email us at alshayajobs@alshaya.com

Receiving a job offer

If your job offer seems too good to be true, it probably is. There are three key things to remember if you suspect an offer is not genuine:

  • Do not contact the original sender
  • Do not provide any personal information
  • Do not make any payment

If you have concerns and wish to confirm a job offer is genuine, email us at alshayajobs@alshaya.com. Please include a photo or screenshot of the message you have received (please do not forward the original).

Note: Please do not send your CV to the email address listed above as it will not be considered as an application for work.

Click here to know more about our Job Offer process.


Factory Operations Manager - Central Production Facility - KSA CP

Apply now
Job Number:
4682958
Work type:
Permanent - Full Time
Location:
Central Province
Categories:
Food

The below Key Performance Areas include but are not limited to:

Accelerate Delivery Performance: Sales & Transactions

Defining, Agreeing and implementing high quality Change & Release Management processes

Report Delivery Sales and ADT progress by brand, by market & format weekly

Report Delivery Total Guest Experience Time by brand, by market & format weekly

Define SOPs for Delivery Handling by brand

Work with Brand Operations & training to produce delivery operating SOPs & Manuals

Develop Operating Manual for Delivery Operations by concept

Clearly defined brand standard timings breakdown by concept by brand (Order Received until Order Dispatched < 10 mins)

Work closely with brand operations to define problems and identify solutions

Work alongside operators in high volume delivery locations to understand challenges and provide solutions

Work closely with delivery team to relay aggregator concerns from brands

Identify IT solutions for delivery with Alshaya IT

Share best practice across brands

Identify key staffing models for Dark Kitchens

Track, monitor and share guest feedback on aggregator platforms by location / market

Feedback to brand operations on any consistent themed guest, aggregator & employee feedback

Guest recovery process put into place

Guest survey for key feedback in delivery channel by brand by marketplace

Assist brand operations with WIQ integration role out

Define SOPs for WIQ delivery by brand

Work closely with relevant departments on WIQ functionality and updates for each brand

Knowledge:

Bachelor’s degree

.Experience:

ü 5+ years branded F&B operations & high-volume F&B delivery business

ü multi-site management experience

ü has produced and delivered branded training content

Skills:

Strong communicator both written & verbal

Strong analytical skills

Problem solver

Collaborative team player and solution orientated

Team leader and motivator

Curious by nature

 

Advertised: Arab Standard Time
Applications close: Arab Standard Time

Back Apply now Refer a friend