Senior Technical Support Engineer - IT - India
Apply now
Job no: IND2024-IT151
Location: India
India Head Office
IT
Alshaya IT is a diverse organisation supporting corporate, warehouse and retail specific IT infrastructure and systems. We have software teams creating and developing in-house applications and product teams optimising and integrating major third party solutions. The rate of growth across divisions and geographies means we are constantly evaluating how we provide robust, scalable and business enabling infrastructure and systems in line with global benchmark standards.
Job Description
The Senior Technical Support Engineer / Technical Team Lead role will have primary responsibilities of complete administration and maintenance for all *nix (Linux & Unix) systems located at our data centres and other several smaller sites. In addition will be engaged in implementing enterprise system/application on UNIX and Virtual platforms. You will participate, in the planning and implementation of policies and procedures to ensure systems provisioning, efficiency, and maintenance that is consistent with company goals, industry best practices, and regulatory requirements. Schedules installations and upgrades and maintains them in accordance with established IT policies and procedures. Work in collaboration with other members of the Enterprise Computing Team on new systems setup, performance management, routine maintenance, capacity planning, break/fix, backups, and data centre operations.
Responsibilities
- Installing, monitoring, and upgrading LINUX/UNIX system software across multiple platforms and infrastructures.
- Creating and maintaining LINUX/UNIX user accounts and access management systems.
- Creating and setting standardized backup and recovery policies, as well as security policies.
- Applying patches and upgrades when necessary.
- Assisting in resolution of operating systems in-accessibility, multi-layered environment.
- Analysing impact of software changes across other functional units.
- Maintaining space utilization statistics, forecast future space requirements.
- Assist with providing a readily accessible data back up to allow for the restoration of files
- A team player with a pro-active approach, commitment, flexibility, and the ability to work under pressure in a fast-paced environment
- Perform patching activities where required manually, and as available, by way of leveraging mass automation through the Ansible
- Managing and Maintenance of Solaris Zones
- Management of Storage allocations in Solaris infrastructure
- Provision and decommission the systems as and when required
- Evaluating and exploring the new solutions to improve the existing infrastructure for better and optimal performances.
- Troubleshooting from single user or Dracut or grub or maintenance modes
- Must work with Incident, problem and change management
- Maintain and manage enterprise MFT solution
- Management of SSL enterprise account
- Coordination with relevant stake holders and vendors
- Providing feasible and recommended solutions with industry best standard practices
- Review infrastructure for Single Points of Failure (SPOF's) and escalate to correct teams and look for capacity related incidents and bring focus to senior management
- Collaborate with infrastructure and application owners and ensure that the end to end technology solutions are met as per business requirements
- Mentor and provide training to junior members of the team and effectively & swiftly on-board them
Requirement & Skills (Areas of Expertise)
- Overall 5+ Years' experience with experience in RHEL, CentOS and Oracle Linux
- Having experience in Unix based platforms like Solaris, HP-UX are added advantage
- Functions well in managing and maintaining a large-scale, complex, cross-functional / platform server environments, especially those in multiple data centres.
- Understanding of High Availability architecture (Load Balancing, Distribution, Failover, Replication)
- Strong administration of Unix core services and applications such as NFS, LVM, DNS, DHCP, Samba, SendMail, IPtables, vsFTPD, Apache, NTP, SSL/TLS, Linux kernel, LDAP, SSH.
- Good programming skills with the ability to write at least 1 of the following scripting languages Perl, Python or Shell scripts
- Experienced in middleware and web services such as Pentaho, Jscape, Boomi, and JBoss, WildFly, TomCat etc.
- 2-3 years of working experience in automation tools like Ansible, Puppet and exposure to Chef
- Solid understanding of TCP/IP and networking - ability to use and understand output of tcpdump/snoop technology
- Working knowledge on recognized ITSM tool (ServicewNOW) or any other ticketing tools
- Experience in Solaris zones and Cluster concepts will be an added advantage
- Minimum Bachelor’s degree.
Personal Skills
- Ability to work independently with minimum inputs. Should be a strong team player.
- Excellent problem solver with the ability to prioritize and coordinate between tasks.
- Passionate about delivering exceptional customer service and end user support.
- Ability to clearly document problems, solutions and important information for the team.
- Able to write or verbally express concise easy to follow instructions for the end user, including the ability to articulate and convey technical information to non-technical people.
- Excited to learn and adapt to new technologies.
About Us:
Alshaya Group is a dynamic family-owned enterprise which was first established in Kuwait in 1890. With a consistent record of growth and innovation, Alshaya Group is one of the world’s leading brand franchise operators, offering customers an unparalleled choice of well-loved international brands, including: Starbucks, H&M, Mothercare, Debenhams, Cos, American Eagle Outfitters, P.F. Chang’s, The Cheesecake Factory, The Body Shop, M.A.C, Victoria’s Secret, Boots, Vavavoom, Pottery Barn and KidZania.
Alshaya Group’s portfolio extends across MENA, Russia, Turkey, and Europe, with thousands of stores, cafes, restaurants and leisure destinations, as well as a growing online and digital business.
Operating in multiple sectors including Fashion, Food, Health & Beauty, Pharmacy, Home Furnishings and Leisure & Entertainment, Alshaya Group colleagues are united by a commitment to delivering great customer service and brand experiences.
Fresh, modern, and relevant, Alshaya’s constantly evolving retail portfolio reflects the choices and lifestyle of its customers. From flagship stores and restaurants in prestige malls, to local coffee shops, drive-thrus and online, Alshaya Group brings customers the brands they love in the places they want to be.
Advertised: India Standard Time
Application close: India Standard Time
Back to search results Apply now Refer a friend
