Supervisor - Customer Service - KSA

Apply now Job no: SCSKSA
Location: Central Province
Riyadh Head Office

Role Profile:

  • Responsible for the supervision of a team and/or function within one’s own area of expertise and to achieve company objectives.
  • Prioritise workload and process information to meet deadlines whilst maintaining accurate files.
  • Ensure adherence of all division/company, local and legal requirements.
  • Manage a team including workload, motivation, training and appraisals.
  • Process documentations in a timely manner and communicate progress to relevant parties andLine Manager.
  • Develop internal and external relationships to benefit department and company.
  • Develop efficient processes to meet company objectives.


  • Saudi nationals only
  • 2+ years experience in a supervisory role in Customer Service

About Us:

Alshaya Group is a dynamic family-owned enterprise which was first established in Kuwait in 1890. With a consistent record of growth and innovation, Alshaya Group is one of the world’s leading brand franchise operators, offering customers an unparalleled choice of well-loved international brands, including: Starbucks, H&M, Mothercare, Debenhams, Cos, American Eagle Outfitters, P.F. Chang’s, The Cheesecake Factory, The Body Shop, M.A.C, Victoria’s Secret, Boots, Vavavoom, Pottery Barn and KidZania.

Alshaya Group’s portfolio extends across MENA, Russia, Turkey, and Europe, with thousands of stores, cafes, restaurants and leisure destinations, as well as a growing online and digital business.

Operating in multiple sectors including Fashion, Food, Health & Beauty, Pharmacy, Home Furnishings and Leisure & Entertainment, Alshaya Group colleagues are united by a commitment to delivering great customer service and brand experiences.

Fresh, modern, and relevant, Alshaya’s constantly evolving retail portfolio reflects the choices and lifestyle of its customers. From flagship stores and restaurants in prestige malls, to local coffee shops, drive-thrus and online, Alshaya Group brings customers the brands they love in the places they want to be.

Advertised: Arab Standard Time
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