Senior Manager (eCommerce) - Logistics - Kuwait

Apply now Job no: MRF8365
Location: Kuwait
Kuwait Head Office


The Corporate Logistics Team plan, move and control the flow of goods from point of origin to point of consumption across all divisions, markets and brands within Alshaya. Working closely with brand teams to ensure appropriate stock and delivery to store, the team manages a range of complex and diverse activities including shipping, freight, warehouse operations, customs clearance (in-bound and out-bound), compliance and project management.

Role Profile:

Directly accountable for fulfilment across multiple markets and channels responsible for upto circa 100m KDs worth of sales and 10m KD worth of cost.

This individual must be extremely customer focused and be relentless in wanting to do the right thing for the customer. Must be comfortable in managing multiple suppliers directly and indirectly and be adept at identifying and implementing service improvements. They must be able to demonstrate high levels of collaboration and be effective at using collaboration to deliver results, both internally and externally. Must be a skilled leader capable of excelling within a matrix organization and demonstrate the correct behaviors to ensure success at all levels.  A determined process oriented individual with an eye for detail and resilience combined with the ability to multitask while assisting in overseeing the day to day running of operations and holding people to account. A people’s person with the natural flair in building relationships internal & external across 6 markets.

The below Key Performance Areas include but are not limited to:

Customer Centric

The customer must come first in all aspects of work being carried out.

Drive improved performance by identifying and actioning continuous improvement opportunities 

Breaking down obstacles recommending workable solutions to situations

Process Driven

Be an ambassador delivering accuracy thru defined processes

Proactively help define processes to improve efficiencies and reduce costs

Document and help implement new processes across the region   

Results oriented

Help in driving improved customer satisfaction thru excellent delivery propositions

Assist Managers in identifying gaps in markets which will directly impact customer experience

Formulate and implement reporting suite leading to improvement thru accountability  


Explore new ways of working that will deliver improved standards

Collaborative communication and action leading to speedy resolution achieving single goal

Think outside the box and constructively challenge the norm


Relationship Management


Ecommerce Operations

Supply Chain Management

Peoples Skills


Graduate in Business Administration or Logistics

Service Standard & Account Management

c 7 to 10 Years in supervisory role & developing people


Good Communication

Relationship Management


Confident & able to work under pressure

Ability to multi-task

About Us:

Alshaya Group is a dynamic family-owned enterprise, first established in Kuwait in 1890. With a consistent record of growth and innovation, Alshaya Group is one of the world’s leading brand franchise operators, offering an unparalleled choice of well-loved international brands to customers.

Alshaya Group’s portfolio extends across MENA, Russia, Turkey and Europe, with thousands of stores, cafes, restaurants and leisure destinations, as well as a growing online and digital business.

Operating in multiple sectors including Fashion, Food, Health & Beauty, Pharmacy, Home Furnishings and Leisure & Entertainment, Alshaya Group colleagues are united by a commitment to authentically deliver great customer service and brand experiences.

Fresh, modern and relevant, Alshaya’s constantly evolving portfolio reflects the choices and lifestyle of its customers. From flagship stores and restaurants in prestige malls, through to local coffee shops, drive-thrus and online, Alshaya Group brings customers the brands they love in the places they want to be. Brands such as Starbucks, H&M, Mothercare, Debenhams, American Eagle Outfitters, P.F. Chang’s, The Cheesecake Factory, The Body Shop, M.A.C, Victoria’s Secret, Boots, Pottery Barn and KidZania.

Advertised: Arab Standard Time
Application close: Arab Standard Time

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