Job Openings

Projects Officer - IT - Kuwait

Apply now Job no: MRF3433
Location: Shuwaikh
Kuwait Head Office


Alshaya IT is a diverse organisation supporting corporate, warehouse and retail specific IT infrastructure and systems. We have software teams creating and developing in-house applications and product teams optimising and integrating major third party solutions.  The rate of growth across divisions and geographies means we are constantly evaluating how we provide robust, scalable and business enabling infrastructure and systems in line with global benchmark standards. 


To continue its ambitious expansion, the company is currently moving to next generation applications and development of IT infrastructure with a multi-year business and IT transformation. In order to support IT PMO and achieve this aggressive growth, Alshaya is currently looking for an experienced IT PMO Governance Officer - Reporting to join the IT PMO Function. This role reports into our Head of IT Projects and is based in Kuwait. We are looking for an experienced person who will take on the management of key governance reporting packs, securing delivery on time and quality, with key portfolio performance indicators.

The role:

• Responsible for identifying various reporting needs at different levels of governance.
• Work closely with Project Managers, Program Managers in establishing reporting KPI’s and agree and develop on reporting templates.
• Agree with PMO on reporting schedule in line with communication plan and steering governance for the program Board.
• Collation of Program and Projects Board Packs
• Collation of Weekly Reporting Packs
• Initial QA of Weekly Reports
• Ensures PMO reporting document Standards/Repository
• Conduct Phoenix Stagegate Process – Prep of packs with PM’s
• Manages Centrally Lessons Learnt Log & follow on Actions
• Conduct PMO Lessons Learnt Reviews
• Ensures corporate policies and procedures on corporate reporting within Alshaya and with our partners in regard to information security and otherwise are adhered to by the PMO in every project delivered.


• 5+ year work experience with at least 3 years proven track record in successfully leading and delivering reporting for transformational PMO.
• Proficient in reporting tools including MS Office 365.
• Proven track record of having developed quality reporting packs for similar organizations.
• Have good knowledge of functioning of PMO, Project Management and a fair understanding of the business and IT functions in retail environment.
• General awareness of various application technologies that include ERP, planning, EPOS, analytics, digital/ECOMM, CRM, cloud, mobility, networking, SaaS, PaaS, IaaS.
• Retail experience would be advantageous

Necessary skills:

• Proficient in reporting tools including MS Office 365.
• Able to understand, reflect and align to the reporting needs of the stakeholders.
• Focus on producing relevant, accurate and need based information at the time agreed by the program board.
• Proven ability to think strategically and to innovate with a passion for emerging next generation dashboards.
• Knowledge of industry standard retail business best practices in corporate reporting dashboards.
• Ability to problem solve, influence with excellent networking skills.
• Well structured, delivery focused.
• Highly collaborative with strong communication skills.
• Technical management and understanding, analyzing information.

About Us:

M.H. Alshaya Co. is a leading international franchise operator for nearly 90 of the world’s most recognised retail brands including Starbucks, H&M, Mothercare, Debenhams, American Eagle Outfitters, P.F. Chang’s, The Cheesecake Factory, Victoria’s Secret, Boots, Pottery Barn and KidZania. The company operates over 3,900 stores across diverse customer sectors: Fashion & Footwear, Health & Beauty, Food, Optics, Pharmacy, Home Furnishings and Leisure & Entertainment.

Alshaya’s stores can be found in markets across the Middle East and North Africa, Russia, Turkey and Europe and the company employs more than 53,000 people from over 120 nationalities.

The company has established itself as the industry leader across these territories through a combination of local market understanding and a comprehensive commitment to customer service. Growth in each of its operating divisions and brands is supported by continuous investment in talent and infrastructure. It applies best practices in retail operations, merchandising, marketing, information technology, logistics, real estate, human resources and financial controls.

M.H. Alshaya Co. is the retail business of the Alshaya Group, which was founded in Kuwait in 1890 and today represents one of the most dynamic companies in the Middle East. In addition to its retail operations, the Alshaya Group is active in a number of other sectors including real estate, automotive, hotels, trading and investments.

Advertised: Arab Standard Time
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